Reservations may be made via our online, secure reservation request forms on each accommodations' web page, or, by calling us at (800) 548-0478 or (808) 248-7742.  Availability information is subject to change until a reservation is fully confirmed for you. If you prefer not to provide credit card information via our secure forms, call us at one of the above telephone numbers.  Our terms are as follows:

• Quoted rates are guaranteed for confirmed reservations. Published rates and terms in our brochure and website are subject to change without notice.  Add 13.42% for Hawaii State taxes.  $15/nt. + tax is charged for each additional guest above the occupancy listed for a particular accommodation.
   
• For reservations that will occur more than 30 days in the future, Visa or Mastercard numbers with expiration date are held on file in lieu of deposits. Payment will be charged automatically 30 days prior to arrival to the credit card we have on file and reconfirmation mailed or emailed. For reservations occuring between December 20 and January 5, payments will be charged to credit card 60 days prior to arrival.
  
• For reservations occurring within 30 days, payments are due in full at time reservation is made.
   
• Payments may be made by check, Visa or Mastercard.  If paying by check, mail to:  Hana Maui Travel Co., PO Box 536, Hana, HI  96713.
   
• Note to travel agents and other third party booking agents:  Sorry, we do not pay commissions.

Cancellations/Refunds

• Cancellation notices are required 30 days prior to arrival in order to receive refunds on reservations except as noted below.  10% cancellation fee may apply.
   
• FOR RESERVATIONS OCCURRING BETWEEN DECEMBER 20 -
  JANUARY 5:  Cancellations must be received 60 days prior to arrival otherwise, reservations are non-refundable unless accommodation is rebooked. Refunds will be given on a pro-rated basis for each night the accommodation is rebooked.
   
• FOR ALL OTHER RESERVATIONS:Cancellation notices received less than 30 days prior to arrival will be refunded on a pro-rated basis for each day the accommodation is rebooked.
   
• After check-in, if you decide to depart earlier than your check-out date, refunds will be given on a pro-rated basis for each day the accommodation is rebooked.
   
• For reservations occurring within 30 days from the time the reservation is made, reservation is non-refundable unless accommodation is rebooked.
   

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Travel Notes

• The vacation rentals we take reservations for are privately owned homes and are insured and furnished by individual owners. You may want to plan for certain conveniences that may not be provided (travel irons, alarm clocks, beach towels, etc.). All of the rentals include bed and bath linens and basic household supplies. NOTE: You will not find any vacation accommodation in the Hana area with air conditioning; it is generally not needed as we are blessed with cooling tradewinds most of the time.
   
• Once we confirm your reservation, you will receive map and directions to the accommodation along with the combination to the key lockbox located at the front door of each accommodation
   
• Check-in time is any time after 3 pm. Check-out is 11 am. Early check-ins or late check-outs must be approved at least 24-hours in advance. We very often have guests checking in and out on the same day so generally, the 11:00 check-out time must be observed. Keys will not be available in lockboxes until after 3:00 pm, so you may want to plan your arrival in Hana accordingly. It takes approximately two hours to make the drive to Hana from Kahului.
   
• Weather: From November - March (rainy season), plan for cool evenings. March - October, generally pleasant. Consult a Hawaii travel guide for more details about Maui and the Hana Coast.
   
• You may wish to note: Services are somewhat limited due to Hana's remoteness. Most businesses (stores, gas stations, etc.) are closed after 7:00 pm. For dining, the Hana Ranch Restaurant and Hotel Hana Maui dining room require reservations and have limited hours.
   
• Having been in the vacation rental business for 25 years, we've found it a good idea to mention to first-time visitors a few observations. Hana is in the midst of a rainforest and you will probably encounter some of the area's more "natural" residents such as the lizard-like gecko, mosquitos, and other insects, most of which are harmless. Geckos, in fact eat quite a few of the other insects so if you come across them, they appreciate compliments. Frequently, first time visitors to the tropics are put off by the presence of geckos inside the house; it is, however, a fact of life and a normal occurrence in this environment.
  
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